Who primarily trains robots in automation systems?

The primary trainers of robots in automation systems are end users. This is because end users are typically the individuals who have a deep understanding of the specific business processes that need to be automated. They possess the contextual knowledge necessary to define the workflow, identify tasks suitable for automation, and provide feedback on performance. Their insights help in tailoring the automated solutions to meet functional requirements.

End users often engage directly with the automation tools, enabling them to map processes accurately to ensure that the robotic process automation (RPA) aligns with the way tasks are performed in reality. While IT specialists may facilitate the technological aspect of deploying bots and system administrators manage and maintain the overall environment, the actual training of robots to perform tasks based on user requirements is largely driven by the knowledge and experience of end users. Therefore, their involvement is crucial for successful RPA implementation.