Which of the following can RPA automate?

RPA, or Robotic Process Automation, is designed to automate repetitive and rule-based tasks across various domains, which makes it highly versatile and applicable in numerous scenarios. In this context, both statement reconciliation and customer relationship management (CRM) processes are well-suited for automation using RPA technology.

Statement reconciliation involves comparing different sets of financial data to ensure accuracy and consistency. This typically includes checking bank statements against internal records, which can be time-consuming and prone to human error. RPA can seamlessly carry out these tasks by extracting data from multiple sources, comparing them, and highlighting discrepancies, significantly enhancing accuracy and efficiency.

On the other hand, customer relationship management often includes handling customer inquiries, managing data entry, processing orders, and tracking customer interactions. RPA can automate routine tasks like updating customer information, responding to frequently asked questions, and generating reports. By doing so, it not only reduces the workload on human agents but also improves response times and overall customer service quality.

Therefore, RPA is capable of automating both statement reconciliation and customer relationship management tasks, making the choice indicating that both can be automated a valid and comprehensive answer.